FAQ

Frequently Asked Questions

Yes, all of our products are tested at ISO or SNI certified laboratories and are guaranteed to be within internationally recognized safe limits in terms of microbial contaminants and heavy metals.

Results are available under Info in the navigational menu at the top of each page as well as through a QR code link featured on every product package. Our short guide provides information on safe limits and how to interpret lab results.

We can provide wholesale kratom leaf powder in quantities to vendors and end users alike. No EIN, license, or reseller’s certificate required. There is a minimum order quantity of 50 kilograms for wholesale orders.

Prices begin at $40 per kilogram including shipping. Cryptocurrency, Zelle, or bank wire preferred. Credit card payments are subject to a 3.5% fee. Reach out for more details.

Everyone needs to assess their individual tolerance over the course of the first couple of doses and whenever a new product is tried. For beginners, we recommend taking somewhere between 1-3 grams and then waiting an hour to feel the full effects before deciding whether to add more.

Most people do this once or twice a day. Taking too much at one time can cause nausea and vertigo. We strongly encourage you to periodically take some time off kratom altogether to avoid any potential dependence issues.

Many of our customers either alternate days or use it during the week with weekends off. Dependence requires higher dosages and longer periods of continuous use for most people, but it is possible. If you notice you are needing progressively more and more kratom to achieve the same effects, it’s a sign you should add some breaks to your routine.

A rounded or heaping teaspoon holds approximately 2.4 g of regular ground kratom leaf powder

Each capsule contains over 500 mg of our kratom powder

Kratom is fully legal at the federal level in the United States, however these states and local governments have decided to criminalize it:

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Vermont
  • Wisconsin
  • Sarasota County, FL
  • Denver, CO
  • Monument, CO
  • Parker Town, CO
  • San Diego, CA
  • Oceanside, CA
  • Jerseyville, IL
  • Alton, IL
  • Franklin, NH
  • Multiple local jurisdictions in Mississippi

This list is not exhaustive and is subject to change as laws are established and repealed. Advocates are actively campaigning to have bans overturned in many of these areas.

Socratic Solutions was first registered with the state in 2018 when we began retailing our products on eBay. By April of 2019, we had incorporated and launched the first rendition of this website. Our first retail store had its grand opening in March of 2021.

Orders paid for by approximately 2 pm EST during the week will generally ship same-day with the rest going out the next postal day (Mon-Sat excluding postal holidays). On Saturdays, our pickup occurs a bit earlier, usually between 12 pm and 1 pm, so orders made after that time may be sent the next possible day.

Carrier service standards are as follows:

  • USPS First-class Package Service: 2-5 business days
  • USPS Priority Mail: 1-3 business days
  • USPS Express: 1-2 business days, guaranteed
  • UPS Next Day Air: 1 day (Mon-Fri), guaranteed
  • UPS 2nd Day Air: 2 days (Mon-Fri), guaranteed
  • UPS 3 Day Select: 3 days (Mon-Fri), guaranteed
  • UPS Ground: 1-5 days (Mon-Fri), guaranteed

Unfortunately, it is not uncommon for USPS packages to take longer than these times. Please note that USPS may change an overnight package to a 2-day at their own discretion. If you absolutely need a package within a certain time frame, we highly recommend using UPS.

All orders are sent from our facility in Brandon, FL

All orders under $50 will be shipped free via USPS First-class Package Service. Anything over $50 is automatically upgraded to Priority shipping without any further action needed on your part. First-class packages may be upgraded to Priority during checkout for a flat $5.

Our overnight option include USPS Express and UPS Next Day Air. USPS Express is next-day in the majority of circumstances, but they don’t always fulfill this commitment. UPS is a more expensive carrier, but they meet their service standards and offer a guarantee on delivery time.

Either option can simply be selected during the checkout process. The rates reflected are pulled in real-time from the carrier’s system based on dimensional weight and destination zip code.

All shipments are inside either a USPS branded mailing box or envelope or an unmarked box depending on your chosen carrier. Our company name appears as Socratic Solutions Inc. There is no mention of package contents or any other word that could be associated with kratom.

Yes, we ship to PO boxes as long as you choose a USPS shipping method during checkout

You can pick your order up instead of having it delivered. Just choose the local pickup option when you’re checking out and give us about an hour to have it ready for you.

We accept all major credit cards, debit cards, and cryptocurrency. To pay by Monero for a 10% discount, please reach out for instructions.

No, we deal strictly with US-based financial institutions for payment processing. We use well-known, domestic banks and even have our own merchant identification number (MID). We are fully transparent with our merchant bank about our operations and compliant with all policies.

Orders can be paid for by card over the phone simply by choosing the pay by invoice option at checkout, then calling us at (813) 324-7018 with your payment details. Our phone support is available from 10 am to 6 pm Mon-Fri and 12 pm to 4 pm Sat (times are EST).

You know your payment was received once your order enters “Processing” status. If there is an issue with payment, we will place your order in “Pending Payment” status, at which point we will reach out to you via the email address you used for your order.

No, we do not accept PayPal as a form of payment due to their regulations and policies

You have thirty days from the date of delivery to request a return. All returns must be accompanied by a return merchandise authorization (RMA) number, which can be obtained from us via email or over the phone. Please see our complete return policy for full details.

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