Returns Policy

[vc_row][vc_column][vc_column_text]Last updated April 16, 2019
 
The following returns policy governs all refunds, returns, exchanges, or store credit requests involving Socratic Solutions Inc. We stand behind our products 100%, but we also understand that everybody is different and kratom is often not a “one size fits all” approach.

  • ALL REQUESTS MUST BE MADE WITHIN FIFTEEN (15) DAYS OF PACKAGE BEING MARKED DELIVERED AS PER TRACKING INFORMATION

Socratic Solutions Inc. does not assume responsibility for any return shipping costs related to returns or exchanges. Orders go through thorough inspection by an experienced worker certified in professional food handling and trained in current Good Manufacturing Processes before being packed, and are then re-inspected upon packaging. As such, we do not assume responsibility for the quality of our goods upon arrival to the customer (ie. broken capsules) as products only leave our facility if they are fully intact and suitable for the end-user. This would then be a case of damaged goods upon arrival, which is discussed later in this document.

  • SOCRATIC SOLUTIONS IS NOT RESPONSIBLE FOR SHIPPING COSTS WHEN AN EXCHANGED PRODUCT IS SENT BACK OUT TO CUSTOMERS.
  • SOCRATIC SOLUTIONS RESERVES THE RIGHT TO REFUSE RETURN REQUESTS AND TO DENY ANY EXCHANGE OR CREDIT UPON INSPECTION OF ANY RETURNED MERCHANDISE. UNDER NO CIRCUMSTANCES WILL WE RE-SHIP A RETURNED ITEM.

RETURN PROCESS

To return an item, please email customer service at [email protected] or visit Contact Us to obtain a Return Merchandise Authorization (RMA) number. Write this number on the outside of the package in which you intend to return the item(s) and send the item(s) to the following recipient address:
Returns | Socratic Solutions Inc
7825 Lithia Pinecrest Rd. #414
Lithia, FL 33547
Note that, since you are responsible for all return shipping charges, you may want to consider using a trackable service. USPS provides more details on this at the following link: USPS Insurance & Additional Services.

REFUNDS

Refunds will be issued on a case-by-case basis at our sole discretion. Refunds are issued via agreed upon payment method within two (2) business days of our receipt of the item.
Unopened returned items are eligible for a full refund, while opened returns are eligible for store credit only. If your item has been returned in opened condition, it must still contain 90% of the original product to be eligible for this.

EXCHANGES

Did you place and receive your order, but later decided that you really wanted something else? Reach out to us via our Contact Us page and we will figure something out!

DAMAGED GOODS UPON ARRIVAL

If your package arrived damaged, please reach out to us right away. The quality of USPS’s delivery services has been waning for some time now, but we will not let them leave you unsatisfied with our services. We are here to help!
QUESTIONS
If you have any questions concerning our return policy, please contact us here or email [email protected][/vc_column_text][/vc_column][/vc_row]

Important Coronavirus Info

While the world is dealing with the COVID-19 pandemic, you should be aware of three critical things:

  • There are ZERO confirmed infections in our community or the area in which our employees routinely travel
  • Indonesia, which is where our products arrive from, has an infection rate per person (as of 6:00 PM EST on March 24) about 98% LOWER than that of the US
  • In accordance with CDC and FEMA recommendations, all of our kratom is processed through a semi-continuous pasteurizer to kill potential pathogens before being inventoried

Socratic Solutions is family-owned, and the safety of yours is a top concern here. We are confident that the world’s leading scientists will soon formulate a resolution to this problem. Until then, know that we are staying current with all credible news and doing everything we can to help mitigate the threat.