Policy on Returns, Refunds, and Exchanges
Read About Our Kratom Quality Guarantee
Last updated May 07, 2019
The following returns policy governs all refunds, returns, exchanges, or store credit requests involving Socratic Solutions Inc. We stand behind our products 100%, but we also understand that everybody is different and kratom is often not a “one size fits all” approach.
- ALL REQUESTS MUST BE MADE WITHIN FIFTEEN (15) DAYS OF PACKAGE BEING MARKED DELIVERED AS PER TRACKING INFORMATION
Socratic Solutions Inc. does not assume responsibility for any return shipping costs related to returns or exchanges. Orders go through a thorough inspection by an experienced worker certified in professional food handling and trained in current Good Manufacturing Processes before being packed and are then re-inspected upon packaging. As such, we do not assume responsibility for the quality of our goods upon arrival to the customer (ie. broken capsules) as products only leave our facility if they are fully intact and suitable for the end-user. This would then be a case of damaged goods upon arrival, which is discussed later in this document.
- SOCRATIC SOLUTIONS IS NOT RESPONSIBLE FOR SHIPPING COSTS WHEN AN EXCHANGED PRODUCT IS SENT BACK OUT TO CUSTOMER.
- SOCRATIC SOLUTIONS RESERVES THE RIGHT TO REFUSE RETURN REQUESTS AND TO DENY ANY EXCHANGE OR CREDIT UPON INSPECTION OF ANY RETURNED MERCHANDISE. UNDER NO CIRCUMSTANCES WILL WE RE-SHIP A RETURNED ITEM.
To return an item, please email customer service at email@example.com or visit Contact Us to obtain a Return Merchandise Authorization (RMA) number. Write this number on the outside of the package in which you intend to return the item(s) and send the item(s) to the following recipient address:
Returns | Socratic Solutions Inc
7825 Lithia Pinecrest Rd. #414
Lithia, FL 33547
Note that, since you are responsible for all return shipping charges, you may want to consider using a trackable service. USPS provides more details on this at the following link: USPS Insurance & Additional Services.
Refunds will be issued on a case-by-case basis at our sole discretion. Refunds are issued via an agreed-upon payment method within two (2) business days of our receipt of the item. Both unopened and opened items are eligible for a refund. However, open items must contain at least 90% of the original amount to be eligible. We reserve the right to limit or restrict refunds in cases of blatant abuse of this policy.
Did you place and receive your order, but later decided that you really wanted something else? Reach out to us via our Contact Us page and we will figure something out!
DAMAGED GOODS UPON ARRIVAL
We use precautionary settings on our packaging and sealing equipment to ensure our products are not damaged while being packaged, and we even have very specific ways of package handling once your items have been boxed. Nothing leaves here damaged, but things are no longer under our control once packages are physically accepted by their carrier. That said, we have built a reputation of going above and beyond for our shoppers and advise you to get in touch with us if you receive damaged items so we can figure something out.