Last updated February 1, 2021
The following returns policy governs all refunds, returns, exchanges, or store credit requests involving Socratic Solutions Inc. We stand behind our products 100%, but we also understand that everybody is different and kratom is often not a “one size fits all” approach.
Socratic Solutions Inc. does not assume responsibility for any return shipping costs related to returns or exchanges. Orders go through a thorough inspection by an experienced worker certified in professional food handling and trained in current Good Manufacturing Processes before being packed and are then re-inspected upon packaging. As such, we do not assume responsibility for the condition of our goods upon arrival to the customer (ie. broken capsules) as products only leave our facility if they are fully intact and suitable for the end-user. This would then be a case of damaged goods upon arrival, which is discussed later in this document.
To return an item, please email customer service at [email protected] or visit Contact Us to obtain a Return Merchandise Authorization (RMA) number. Write this number on the outside of the package in which you intend to return the item(s) and send the item(s) to the following recipient address:
Returns | Socratic Solutions Inc
220 W Brandon Blvd. Suite 207
Brandon, FL 33511
Note that, since you are responsible for all return shipping charges, you may want to consider using a trackable service. USPS provides more details on this at the following link: USPS Insurance & Additional Services.
Refunds will be issued on a case-by-case basis at our sole discretion. Refunds are issued via original payment method within two (2) business days of our receipt of the item. If we cannot process a return using the original payment method, we will send a check via the postal service. Both unopened and opened items are eligible for a refund. However, open items must contain at least 90% of the original amount to be eligible – 80% in the case of 1 oz. bags. We reserve the right to limit or restrict refunds in cases of blatant abuse of this policy.
*Orders paid for by Walmart or Amazon gift cards are not eligible for refunds, only exchanges or store credit
Did you place and receive your order, but later decided that you really wanted something else? Reach out to us via our Contact Us page and we will figure something out!
We use precautionary settings on our packaging and sealing equipment to ensure our products are not damaged while being packaged, and we even have very specific ways of package handling once your items have been boxed. Nothing leaves here damaged, but things are no longer under our control once packages are physically accepted by their carrier. That said, we have built a reputation of going above and beyond for our shoppers and advise you to get in touch with us if you receive damaged items so we can work out a solution.
This product is NOT used to treat, cure. or mitigate any disease, illness, ailment, and/or condition. Please see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product is in compliance with California's Proposition 65. For more information please visit p65warnings.ca.gov. All of our products are tested to contain safe levels of arsenic cadmium, mercury, and lead as per California's Prop65 and United States Pharmacopeia standards. Lab results available upon request.
Our products are not for use by or sale to persons under the age of 18. We do not ship to the following areas where kratom is banned: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, TENNESSEE, VERMONT, WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, AND COLUMBUS MS. Furthermore, Kratom is also banned in following countries where shipment is not permitted: AUSTRALIA, BURMA, DENMARK, FINLAND, ISRAEL, LITHUANIA, MALAYSIA, MYANMAR, POLAND, ROMANIA, SOUTH KOREA, SWEDEN, UNITED KINGDOM, and VIETNAM.
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