Frequently Asked Questions (FAQs)

If your question is not addressed here, do not hesitate to Contact Us.

There is indeed a difference between strains (see our notes on kratom strains). The difference is in the composition of the leaf’s overall alkaloid profile, which tends to vary across different plants. The amount and type of plant compounds present depends on environmental factors like soil conditions, climate, and harvesting techniques. Remember that mitragynine is not the only effective alkaloid in kratom. It’s not even the only opioid-receptor agonist (analgesic). Other indole and oxindole alkaloids, including paynantheine, 3‐isopaynantheine, speciogynine, speciociliatine, corynoxine, and corynoxine B, contribute to the overall effect.

There is no inherent difference between kratom vein colors in terms of effects or benefits. The color of a kratom powder by the time it reaches the end-user is largely a function of where the leaves are physically dried and the duration of that process. Some of it is simply a traditional supplier or vendor marketing tactic.

When kratom is set out to dry for longer periods in direct sunlight, the result is usually a powder with a red, brown, or golden tone. This does not necessarily mean those strains are going to be more potent pain-relievers, nor does a bold white powder color guarantee significant stimulation. Most people would never know the difference between the two if the mitragynine content was the same.

Don’t let the color of a particular kratom product fool you. Some of the most potent Red Bali we’ve ever welcomed was nearly identical to Green Maeng Da in its coloration, and we have seen white kratom that was an unbelievably sedative. Remember, there is more to the kratom leaf than just the mainstream opiate-like alkaloids. See our kratom guide for more information.

Due to structural changes that have to take place following the FDA’s recently increased pressure, we are temporarily offering retail kratom only. Once our agents can firmly give us the green light again, we will immediately resume wholesale transactions as well.

We take credit and debit cards by way of peer-to-peer payment apps only. No kratom vendor can domestically process debit or credit cards at this time because kratom transactions are prohibited by the major credit card companies. With the actual truth becoming more widely known, perhaps this will change soon.

This is a difficult question to answer because there really is no justifiable reason. Kratom vendors have been actively targeted by Visa, MasterCard, PayPal, Intuit, Square, Stripe, etc. following the FDA’s false news campaigns and propaganda. It is a massive demonstration of how such painfully obvious fabrications can encourage some of the most misguided and overreaching corporate policymaking seen in retail.

The credit card companies claim the “high-risk” designation is due to a high probability of transactions being charged back. We have never incurred a chargeback and nether has any vendor we’ve been associated with. Ironically, the financial services industry has the second-to-highest chargeback rates, just barely behind software companies.

PayPal no longer allows people to purchase kratom using their platform, despite the fact that it is legal federally, where PayPal is located, where we are located, and where our customers are located. We were one of the last handful of vendors out there successfully running kratom credit and debit transactions through PayPal before being banned in May of 2019. They shut down our accounts and banned our EIN number as well as the personal Social Security numbers of our managers.

Worth noting is that PayPal failed to come up with an explanation as to what explicit policy, term, or condition was violated. We reviewed these documents for days and discussed the matter with an attorney as well, only to end up just as confused as we were when we were banned.

Yes. We most often use carrier-provided packaging, which will have only the carrier’s logo and designs. Our shipping labels only list our return address in care of Socratic Solutions Inc., so there is no indication of kratom or package contents of any kind.

We can currently accept electronic checks (e-checks), peer-to-peer payment methods or apps like Google Pay, Venmo, Pop Money, and many others, Bitcoin and other cryptocurrencies, check by mail, direct bank transfer, and USPS Cash on Delivery (COD) service. USPS charges a fee for the COD service, so your order total will be increased by $12.50 unless your cart totals $100.00 or more at checkout.

Yes, our kratom is tested by an ISO 17025:2005 accredited regulatory compliance and food safety testing facility using high-performance liquid chromatography (HPLC), inductively coupled plasma (ICP), and polymerase chain reaction (PCR). Our materials are screened for aerobic plate count, coliforms, staphylococcus, salmonella, listeria, E. coli, yeast, mold, heavy metals. Specific alkaloid contents are positively identified and quantified as well.

Our kratom averages close to 2% mitragynine, which is significantly higher than found with most vendors. We will not accept into inventory anything under 1.7% mitragynine, and we always have stocked strains that test at over 2.2%. Remember, though, mitragynine is not the only compound in kratom responsible for the leaf’s effects.

Yes, in many cases. You are able to do so by choosing the mail-in check option during checkout, then simply emailing us with the type of card or the name of the retailer you propose. If accepted, we will provide you with further instructions. Your order will be shipped once we receive your gift card and are able to verify its balance.

The specifics will vary with your chosen payment method, but you should receive an immediate confirmation from your peer-to-peer payment app upon funds transfer, confirmation from your bank for ACH or direct transfers, an email from us upon receipt of your check, or a receipt from the USPS courier if the payment method was COD.

If your order shows as “Pending” on your order status page, we require your input. If your order is marked “Completed,” your payment was good and your order has been shipped.

Learn more about our shipping processes on our dedicated Shipping Policy page.

We sell organic kratom, which means it is not modified beyond its removal from the kratom tee and being tried by the sun before being pulverized into a more easily-consumed form. Kratom extracts are the product of refining the leaf and isolating mitragynine content, which makes the product no longer organic. We are in compliance with kratom regulations in place around various parts of the country that support organic, unadulterated kratom only.

Kratom will always fluctuate in color between batches. The conditions of the plant’s soil, the region’s prevalent weather characteristics, and how the leaves are handled and dried upon harvest are all influential.

The color of a kratom type is not an accurate predictor of its makeup or the effects it will yield.